Welcome to Rubys Diner, Redmond, United States. The idea for Rubys Diner was born in 1980 after a run on the beach. Doug Cavanaugh had just returned to his native Southern California after successfully restoring and running a restaurant on Nantucket Island off Cape Cod. One evening he was brainstorming about business opportunities with his father, and remembered that had seen a dilapidated building on the end of Balboa Pier while jogging along the beach. “Although the building is in pretty bad shape now, its architecture really lends itself well to that of a 1940’s Diner. I wonder if I could get the place from the city and turn it into a Diner that would bring back the fun and nostalgia of that era?” he said. With his father’s encouragement, Cavanaugh started to make the restaurant a reality.
In the 1990’s, The Ruby Restaurant Group opened 27 Rubys Diners in Southern California, Pennsylvania, Nevada, New Jersey and Missouri. While the basic decor (bright red vinyl booths with white Formica tables, soda fountains and colorful 1940’s poster art) and menu remained the same, creative touches were added to many of the Rubys Diners by developing modified themes to fit the local area. All managers hired by the Ruby Restaurant Group are thoroughly trained by completing the “Ruby’s Management Training Program”. In this program, managers are taught the duties of each position in the restaurant and learn the stringent quality standards required in the operations of a Rubys Diner. “People seem to really enjoy being a part of the Ruby’s team,” says Cavanaugh. “certainly a big part of our success is that our employees like to work at Ruby’s. We are lucky to have such a great team!”
With even stronger growth planned for the future, the Newport Beach-based Ruby Restaurant Group has begun an aggressive program to attract franchisees in other areas of the country, including Redmond. Regardless of the number of restaurants Ruby’s opens, however, the Company is committed to never lose sight of what Cavanaugh and Kosmides consider the “basics”.
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